Service and Support
More than maintenance
Your satisfaction is important to us. So, we also care about your pump.
ABEL stands for the highest standards of product and service quality. From sales to commissioning and ongoing pump maintenance – we support you.
Overview
Installation, Commissioning and Training
Whether installation, commissioning or training – We support a trouble free and quick start of production.
Maintenance and Repairs
Professional maintenances of pumps is reflected in their performance. We offer different maintenance packages to support you. Our service technicians are also available for repairs on site or at our factory.
Telephone Support
Often a phone call is enough to eliminate a big potential problem. We are available 24/7 to our customers.
Service Technician on demand
If needed, we are on site. ABEL customers can rely on fast support and qualified technicians.
Smart Pump Assistant
You have access to all relevant operating data of your pump – always and everywhere. Based on this data, irregularities can be detected at an early stage and recommendations for maintenance cycles can be derived.
High-quality Spare Parts
You get spare parts in usual ABEL quality for perfect functioning and a long service life.
Our Service Packages
To ensure that your pump consistently delivers high performance and maintains its reliability over long periods, permanent monitoring and professional maintenances is essential. In order to support you in this, while taking the greatest possible efforts to safeguard your economic interests into account, we have developed two fundamental service concepts with a focus on preventive maintenance. In addition to the technical maintenance components, these concepts include our in-house innovative monitoring tool “Smart Pump Assistant”.
SelfService: You enjoy maximum flexibility and carry out maintenances and repairs by yourself. We support you in determining time and scope of maintenances/repairs.
TechService: With this package you receive maximum ABEL-Support. Our service technicians are on site and maintain the pump to achieve its optimum performance.
Smart Pump Assistant: ABEL’s “Smart Pump Assistant” is an innovative, intelligent monitoring tool that allows you to monitor your pump’s operating data permanently. These and other key data can be used to gain insights into wear indicators or irregularities. This enables individual and dynamic maintenance planning, as well as early identification of irregularities. Benefit from know-how that our “Smart Pump Assistant” generates for you.
Contacts
Dennis Zwirner
dzwirner@idexcorp.com
+49 (0) 4155 818 337
Ulf Haufe
uhaufe@idexcorp.com
+49 (0) 4155 818 333
Documents
Comparison
| Services | SelfService | TechService |
|---|---|---|
| Smart Pump Assistant (Pro/Extended) | Included | Included |
| Maintenance Planner | Included | Included |
| Performance Reports | Included | Included |
| System Updates | Included | Included |
| Service Upgrades | Included | Included |
| Maintenance Box on Loan | Included | Included |
| Advice on Spare Parts Stocking | Included | Included |
| Telephone Maintenance Instructions | Included | Included |
| Emergency Assistance by Telephone | Included | Included |
| Staff Training | Included | Included |
| Availability of Technicians | Prioritized | Prioritized |
| Appointment Allocation | Prioritized | Prioritized |
| Technician Visit | – | As Required |
| Warranty Extension | Up to 2 Years | Up to 2 Years |
| Fixed Price Guarantee | – | Up to 5 Years |
| Reduced Hourly Rates | Included | Included |
| Contract Period | 1 to 5 Years | 2 to 5 Years |
